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Nottingham & District Citizens Advice Bureau the charity for your community |
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There
are over 20,000 volunteers in the CAB service nationally. We still need
new volunteers every year to help us meet the demand for advice.
With
so many different roles available you should be able to find a way to get
involved.
Being
an adviser is a very varied role. You will:
You
do not need any particular qualifications or experience (although basic IT
skills are necessary) to train as an adviser. You need to:
Support
every step of the way
Advisers
do not need to know it all! We provide all trainee advisers with a
comprehensive accredited training programme that will give you the skills you
need to deliver a high quality service to clients. Our up-to-the-minute
electronic information system contains most of the information you will need
when advising clients.
You
won't be left alone after you are trained. There will always be a more
experienced adviser who will give you support, advice and guidance.
After
initial training you will be given opportunities to develop further skills and
increase the depth and breadth of your knowledge.
Administrators
ensure that bureau systems run smoothly. Good support is essential for the
running of any organisation, and the CAB is no different. There are many
different administrative roles - we can match your skills and time available to
the bureau's needs. Tasks may include:
All
Citizens Advice bureaux are independent charities, governed by their own board
of trustees. The Trustees are responsible for policy and planning.
Day-to-day control is delegated to the bureau manager, but Trustees:
Bureau
trustee boards need people from all sections of the community with a wide range
of different skills, experience and perspectives. Trustee meetings tend to
be held in the evenings, but ability to be available during office hours is
helpful. A full induction into the trustee board's role and
responsibilities will be provided.
Campaigners,
or Social Policy workers, use information from problems brought to the bureau by
clients to help bring about real change by influencing local and national
policy. This is a flexible role, which can sometimes be partly carried out
away from the bureau and outside opening hours. It can involve:
Receptionists
are the public face of the CAB. They are the main link between the public
and the bureau. This role would suit people who are methodical, organised
and patient. As a receptionist, you would:
The
Citizens Advice service is increasingly taking advantage of developments in IT.
As an IT support volunteer you may be involved in a variety of areas, depending
on your skills and the time you have available, for example:
Either
write or call into the bureau and ask for an application pack and further
details.
The
Manager, Nottingham & District Citizens Advice Bureau, 32 - 36 Carrington
Street, |
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32 - 36 Carrington Street, Nottingham NG1 7FG Company Limited by guarantee. Registered number: 2323141. Registered Charity Number: 701259 Last updated November 2008 |