Nottingham & District Citizens Advice Bureau

the charity for your community

The 21st Century

The introduction of technology in the service is making this period one of rapid change:

CABlink, the CAB Intranet

In March 2002, CABlink was launched. For the first time all bureaux and Citizens Advice were connected on line. In the first 4 years, the service has been able to use CABlink to set up networks of communication and provide a wealth of information to bureaux.

The CABlink training site

The launch of the training site in 2005 opens the way to the development of e-learning and on line learning, allowing advisers and other bureau staff access to training from home and the bureau.

The beginning of email advice

Email advice is in its infancy with some bureaux offering an experimental service. One exception is the City bureau (covering the business district of London) which for several years has received a large number of enquiries by email from people working in the district.

The growth of telephone advice

For some time this was seen as a second class service to face to face, but now, many bureaux have launched new telephone services, some using Q call to share the service between several bureaux.

EIS and AdviserNet

EIS (Electronic Information System) converted the paper system on to a computer screen, avoiding the lengthy monthly updating process.    In 2005 AdviserNet was launched, moving information on to the internet .

Advice Guide

Advice guide (www.adviceguide.org.uk) gives the general public direct access to CAB information. By the end of 2005 Advice Guide had been visited by 2,400,000 enquirers.  During 2006/07 this number jumped up to 6.2 million visits.

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34 - 36 Carrington Street, Nottingham NG1 7FG

Company Limited by guarantee.  Registered number:  2323141.  Registered Charity Number:  701259

Last updated 8 September 2010